Service is the key
Service is the key in the property/casualty insurance industry. Before a company can compete on a product or price, it must have a reputation for providing superior service. West Bend Mutual Insurance Company has that reputation.
Superior claim service begins with exceptional associates. West Bend has strategically placed experienced and knowledgeable claims professionals throughout the Midwestern states in which we do business. We believe it's critical that local staff provide service to our policyholders and agents. In addition to our field staff, a group of highly-trained claim representatives works from our corporate office in West Bend, Wisconsin.
Claims called in to DirectConnectTM receive immediate attention.
When a claim is not reported
using DirectConnectTM
, our goal is to contact the policyholder within 24 hours of receiving notice of a claim. Contact with a third party occurs within 48 hours. Vehicle damage can be assessed within two days with our Legendary Repair and drive-in programs.
Our claim staff is serious about their responsibilities to our customers. They view policy coverages in a light most favorable to the policyholders. Covered damages are paid quickly. Regardless of the severity of a claim, our customers receive legendary service and support from an understanding and knowledgeable team of claim professionals.
General Claim Information: 1 (800) 236-5003
DirectConnectTM claim reporting: 1 (877) 922-5246
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